Payments for SonoZoom Prime are processed securely by Stripe. The seller is the site operator, Julio Cardona R., who handles all payment, cancellation and refund requests.
14-day refund window. If you are not satisfied with SonoZoom Prime, you can request a full refund within 14 days of any charge, including the first payment and each renewal. No reason is required.
How to request a refund. Email contact@sonozoom.com from the address on your account, or reply to your Stripe receipt email, and we will process it.
Processing. Approved refunds are returned to the original payment method. Timing depends on your bank or card issuer, usually 5–10 business days.
After a refund. When a refund is issued, Prime access for that period ends.
Cancellation. You can cancel automatic renewal anytime from your account. You keep Prime until the end of the current paid period, and you will not be charged again.
Free trial. The 1-month free trial does not require a payment method and is never charged.
This policy does not affect your statutory rights.